Terms of Service

Last updated October 2, 2026

These Terms of Service ("Terms") are an agreement between you and Pictograph LLC, an Oregon limited liability company ("Pictograph", "we", "us"). They govern your access to and use of Pictograph's website at pictograph.io, the application at app.pictograph.io, our APIs, and the hosted services we provide through them (together, the "Service"). By creating an account, clicking to accept, or using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Service.

1. Agreement and scope

Using the Service for an organization. If you use the Service on behalf of a company or other organization, you agree to these Terms for that organization and confirm that you have authority to bind it. "You" then includes that organization.

Signed agreements come first. If you or your organization has a separate written agreement with Pictograph covering the Service, that agreement controls where it conflicts with these Terms.

Self-hosted software is separate. These Terms cover only the hosted Service. Pictograph Enterprise Self-Hosted, which runs in a customer's own cloud environment, is governed by the Enterprise Self-Hosted License Terms and the Enterprise Self-Hosted Privacy Notice, not by these Terms.

2. Eligibility and accounts

Age. You must be at least 18 years old and able to form a binding contract. The Service is not intended for anyone under 18. Some of its features are provided by third parties that require their users to be adults.
Accurate information. You must provide accurate account information and keep it current.
Security. You are responsible for all activity under your account and for keeping your password, API keys (which begin with pk_live_), and deployment tokens (which begin with pk_deploy_) confidential. We recommend turning on multi-factor authentication. Tell us promptly at support@pictograph.io if you believe your account or a key has been compromised.
One person per account. Accounts are for individuals. Do not share sign-in credentials; invite teammates to your organization instead.

3. Organizations and roles

Work in Pictograph happens inside organizations (workspaces). Each organization has members with roles (owner, admin, member, annotator, and viewer) that determine what each person can see and do.

Datasets, models, and other content created in an organization's workspace are controlled by that organization. Its owners and admins manage membership, roles, billing, and settings, and can access the workspace's content.
If you join an organization by invitation, the organization decides your access. When you leave or are removed, you lose access to its workspace, and its content stays with the organization.
Each plan sets limits, such as the number of members (seats), images, and storage, shown on the pricing page and in the app.

4. Plans, compute credits, and billing

Some features, such as AI-assisted annotation, model training, image generation and editing, deployments, and workflows, use compute, which is measured in US dollars. Manual annotation is free. Current plans, included allowances, limits, and usage rates are shown on the pricing page and in the app's pricing table (Settings, then Usage, then View pricing). They are part of these Terms.

Included allowance

Each plan includes a monthly compute allowance, which differs by plan. It is made available at the start of each monthly billing period, including on annual plans.
An included allowance applies only to the billing period in which it is made available. It does not roll over and has no cash value.
Usage is charged against your included allowance first.

Purchased credit, automatic top-ups, and Budget

On any plan you may buy additional compute credit, or turn on automatic top-ups that charge your saved payment method on the terms you choose in Settings. You authorize those charges until you turn top-ups off.
Purchased credit carries over from one billing period to the next while your organization's account remains open. It is non-transferable and has no cash value.
On paid plans, owners and admins may set a monthly Budget. Usage beyond what is otherwise available, up to your Budget, is billed to your payment method after the end of the billing period. We never bill usage above your Budget.

Usage rates and how operations are charged

The rate for each metered operation is shown in the pricing table. We may change usage rates. A change applies only to operations started after it takes effect.
Some operations are charged only when they succeed, and others place a deposit that is settled to the actual cost, or refunded, when they finish. Training runs are charged when they complete; if you cancel a run after training has started, you are charged for the compute it used and receive the partial model. Deployments are charged for the time they run. The app shows how each operation is billed before you start it.
When the compute available to your organization is used up, paid operations stop until more is available: new operations are declined, running deployments are paused, and training runs that can no longer be paid for are stopped.

Subscriptions

Paid plans renew automatically each month or year until cancelled. You authorize us and our payment processor, Stripe, to charge your payment method for each renewal and for other charges you incur.
Upgrades take effect immediately and are prorated. Downgrades and cancellations take effect at the end of the current billing period, and you keep your current plan until then.
If your organization's usage exceeds a lower plan's limits after a downgrade, you may be unable to add images, members, or other items until it is back within the limits.
We will give you at least 30 days' notice of any increase to your subscription price. You may cancel before an increase takes effect.
If a payment fails, we may retry it, and your subscription may become past due. If it remains unpaid, we may move your organization to the Free plan or suspend paid features.

Taxes and refunds

Prices do not include taxes. You are responsible for any sales, use, value-added, or similar taxes that apply to your purchases, other than taxes on our income.
Fees are non-refundable, except for automatic credits and refunds the Service applies (for example, for operations that fail) and where the law requires a refund.

5. Your content

"Your Content" means the images, video, datasets, annotations, classes, prompts, comments, profile information, and other materials you or your organization upload to or create in the Service.

You own it. As between you and Pictograph, you keep all rights in Your Content.
Our license to operate the Service. You grant Pictograph a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, and display Your Content solely to provide, secure, and support the Service for you. That includes generating thumbnails, previews, embeddings, automatic tags, depth maps, and search indexes; running the annotation, training, inference, and generation you request; and sending Your Content to the service providers that help us operate the Service, as described in our Privacy Policy. Section 7 adds a broader license for content you make public.
No training on your content. We do not use Your Content to train any shared or foundation model, including any model we offer to other customers, and we do not sell Your Content. This does not limit anyone's rights, including ours, under a license you choose for content you make public.
Your responsibilities. You confirm that you have all rights, permissions, and consents needed to upload Your Content and to let us process it as these Terms describe. That includes the rights of anyone who appears in your images, any notices and consents that privacy or biometric laws require, and compliance with the terms of any source you obtained the content from.
Backups. Keep your own copies of important content. The Service's export features let you do so.

6. Outputs

"Outputs" are what the Service produces for you from Your Content or at your direction, such as annotations, exports, trained model weights, evaluation results, and generated or edited images.

As between you and Pictograph, you own your Outputs. Outputs do not include the Service itself, the base models it uses, or other Pictograph or third-party technology.
Some trained models are fine-tuned from openly licensed pretrained models. Their licenses may require notices that travel with model weights derived from them.
Outputs are produced by machine learning and may be inaccurate, incomplete, or similar to outputs produced for others. You are responsible for reviewing Outputs before you rely on them.

7. Public content and community features

You can make a dataset or model public, and you have a public profile. "Public Content" means anything you make public this way, plus the comments, reactions, and other contributions you post in public areas.

What making something public means

Public Content can be viewed by anyone on the internet, including people who are not signed in. We publish pages about it on pictograph.io that are rebuilt regularly, and search engines and AI crawlers may index and copy it.
Your profile is public by default. It shows your name, username, avatar, bio, README, pinned items, and public work. You can make it private in Settings. Comments you post show your name, username, avatar, and bio even when your profile is private.
Hugging Face mirror. By default, when you make a dataset or model public, we also publish a copy of it to Pictograph's organization on Hugging Face, with a page (a dataset or model card, which may include a banner made from your images) that links back to Pictograph. You can turn this off with the "Mirror to Hugging Face" switch in the dataset's or model's settings. Making the item private again, or turning the switch off, makes the mirror private.
Copies are permanent. Other users can import (fork) a copy of Public Content into their own workspace. Imported copies are independent, permanent copies: making the original private or deleting it stops new imports but does not remove copies already made. Copies that others downloaded, or that third parties indexed or cached, cannot be recalled.

Licenses

To Pictograph. For Public Content, you grant Pictograph a worldwide, non-exclusive, royalty-free license to host, reproduce, display, distribute, and make it available through the Service and on third-party platforms where we publish public content (such as Hugging Face), to create previews, cards, thumbnails, and banners from it, and to promote the Service and your Public Content. This license continues for copies already made after the content stops being public.
To other users. Other users may view, import, and use your public datasets and models under the license you select for them. If you have not selected a license, they may view the content and import a copy for use on Pictograph, and you reserve all other rights.
Your license choice. You are responsible for choosing a license you have the right to grant, for keeping any attribution the original source requires, and for marking content whose license restricts its use (for example, NonCommercial licenses). When you import someone else's content, you must follow the license it carries.

Community conduct

Be respectful in comments and other public contributions. Members of the organization that owns a dataset or model can remove comments on it. We may remove, hide, or feature any Public Content at our discretion.

8. Acceptable use policy

You may use the Service only lawfully and in line with this section. You must not:

Prohibited content

Upload, generate, or share child sexual abuse material, or any content that sexualizes minors. We report apparent child sexual abuse material to the National Center for Missing and Exploited Children and to law enforcement, and we preserve related data as the law requires.
Upload or share intimate images of a person without that person's consent, or sexually explicit material in Public Content.
Upload content that infringes anyone's copyright, trademark, privacy, publicity, or other rights, or that you do not have the right to use.
Upload personal data, including sensitive or biometric data, without a lawful basis and any notices and consents the law requires, or publish other people's personal data in Public Content without the right to do so.
Share content that is unlawful, defamatory, harassing, hateful, or that promotes violence or violent extremism.
Upload malware or any code designed to harm systems or data.
Create or share generated or edited images that falsely depict real people or events in order to deceive, or remove or alter provenance marks (such as watermarks that identify AI-generated images), or present AI-generated images as authentic where the law requires disclosure.

Prohibited uses

Unlawful surveillance, stalking, or tracking of individuals.
Identifying or categorizing people by their face or other biometric characteristics in violation of law, or without the notices and consents the law requires.
Building facial recognition databases through untargeted scraping of facial images, or any other practice prohibited by Article 5 of the EU AI Act.
Inferring sensitive characteristics of individuals (such as race, religion, health, or sexual orientation) from their images, or using the Service to target or discriminate against people.
Making decisions with legal or similarly significant effects on individuals based on Outputs without the human review the law requires.
Activities subject to the International Traffic in Arms Regulations, or end uses prohibited by trade controls, including military or warfare purposes, nuclear industries or applications, espionage, or the development or use of guns or illegal weapons. (Some of the Service's AI models are licensed to us on the condition that we prohibit these uses.)
Any use that violates the Google Generative AI Prohibited Use Policy when you use image generation, editing, or other features powered by Google models.

Platform integrity

Access, or try to access, another organization's data, or probe, scan, or test the Service's security without our written permission. (Report security issues to support@pictograph.io.)
Circumvent rate limits, quotas, plan limits, or compute metering, including by creating multiple free accounts or organizations.
Scrape or bulk-download the Service other than through our APIs or as robots.txt permits.
Resell, sublicense, or provide the Service to third parties, except as a signed agreement with Pictograph allows.
Interfere with or disrupt the Service, its infrastructure, or other users, including by overloading it or by mining cryptocurrency.
Reverse engineer the non-public parts of the Service, except where the law allows despite this restriction.

9. Third-party services and models

AI models. The Service runs third-party AI models, some under license terms that their providers set. Image generation, editing, and some tagging features are powered by Google models, and generated images may carry Google's digital watermark. Your use of those features must also comply with the policies linked in Section 8.
Payments. Payments are processed by Stripe, under Stripe's terms.
Import connectors. When you import data from another service, such as V7 or Roboflow, you authorize us to use the credentials you provide to retrieve that data for you. We use those credentials only for the import and do not store them. You are responsible for complying with that service's terms and for having the right to import the data.
Hugging Face. Mirrored Public Content is also subject to Hugging Face's terms.
We are not responsible for third-party services, which have their own terms and privacy practices.

10. API, SDK, deployments, and webhooks

Use of our APIs is subject to these Terms and to the rate limits for your plan, described in our documentation.
Our Python SDK and command-line interface are open source under the MIT License, which governs that code. Using them to access the Service is subject to these Terms.
Model deployments accept requests made with your deployment tokens. You are responsible for who holds your tokens and for the requests and charges made with them.
Webhooks send event data to endpoints you configure. You are responsible for those endpoints and for verifying the signature on each delivery.

11. Copyright complaints

We respect intellectual property rights and respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (17 U.S.C. 512). To report content that you believe infringes your copyright, send a notice to our designated agent at support@pictograph.io (subject line "Copyright notice") that includes:

your physical or electronic signature;
identification of the copyrighted work you claim is infringed;
identification of the material you claim is infringing, with enough information (such as its URL) for us to locate it;
your name, address, telephone number, and email address;
a statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

If we remove or disable content in response to a notice, we will try to notify the user who posted it. That user may send a counter-notice to the same address, including their signature; identification of the removed material and its former location; a statement, under penalty of perjury, of a good faith belief that it was removed by mistake or misidentification; their name, address, and telephone number; and consent to the jurisdiction of the federal court for their district (or, outside the United States, any district where Pictograph may be found) and to service of process from the person who sent the original notice. We may restore the material after 10 business days unless the complaining party tells us it has filed a court action. We terminate, in appropriate circumstances, the accounts of users who repeatedly infringe. Knowingly misrepresenting infringement, or a mistaken removal, may create liability under 17 U.S.C. 512(f). Other complaints about content, including trademark complaints, can be sent to the same address.

12. Removal, suspension, and enforcement

We may remove or disable content, restrict features, or suspend or terminate an account or organization if we reasonably believe that it violates these Terms, creates risk or possible legal liability for Pictograph, other users, or third parties, or that the law requires us to act. Where practical and lawful, we will tell you what we did and why, and give you a chance to respond. We may preserve and disclose information when the law requires it or when we believe in good faith that it is necessary to protect people, the Service, or our rights.

13. Feedback

If you send us suggestions or feedback about the Service, we may use them without restriction or obligation to you.

14. Privacy

Our Privacy Policy explains how we collect and use personal information. When Your Content includes personal data about other people (for example, people who appear in your images), you are responsible for having a lawful basis to process it and for giving any notices the law requires, and we process that data on your behalf to provide the Service.

15. Changes to the Service

We continually improve the Service and may add, change, or remove features. Third-party models we rely on may be retired by their providers, in which case we may replace or remove the features that use them. We will try to give reasonable notice of changes that materially reduce the functionality of a paid plan. Features we label as previews are provided as is and may change or be withdrawn at any time.

16. Availability and support

We work to keep the Service available and reliable, but we do not guarantee uninterrupted access, and no service-level commitment applies unless a signed agreement with Pictograph says otherwise. Service status is published at status.pictograph.io. Support is available at support@pictograph.io.

17. Cancellation and termination

Cancelling a subscription. Owners and admins can cancel a paid plan in Settings. Cancellation takes effect at the end of the current billing period.
Deactivating your account. You can deactivate your account in Settings. Deactivation keeps your account data, hides your public profile, and removes you from the organizations you belong to (their content stays with them, and rejoining one takes a new invitation). Signing in again reactivates your account. You cannot deactivate while you are the only owner of an organization. To permanently delete your account and personal data, email support@pictograph.io; see the Privacy Policy.
Termination by us. We may suspend or terminate your access under Section 12, or end the Service or a plan with reasonable notice.
Exporting your content. If an organization's access ends for any reason other than a violation of these Terms, its owners and admins may export its content for 30 days, after which we may delete it.
Survival. Sections 4 (for amounts owed), 5 through 7 (for licenses that continue), 11, 13, and 17 through 24 survive termination.

18. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND PICTOGRAPH DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. PICTOGRAPH DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT CONTENT WILL NOT BE LOST, OR THAT OUTPUTS WILL BE ACCURATE OR FIT FOR ANY PURPOSE. MACHINE LEARNING OUTPUTS CAN BE WRONG. DO NOT RELY ON THE SERVICE OR ANY OUTPUT IN SITUATIONS WHERE AN ERROR COULD CAUSE DEATH, PERSONAL INJURY, OR SERIOUS PROPERTY OR ENVIRONMENTAL DAMAGE WITHOUT INDEPENDENT VALIDATION AND HUMAN REVIEW.

19. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PICTOGRAPH WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PICTOGRAPH'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID PICTOGRAPH FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND ONE HUNDRED US DOLLARS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS, SO THESE APPLY TO YOU ONLY TO THE EXTENT THE LAW PERMITS.

20. Indemnification

To the extent the law permits, you will defend and indemnify Pictograph, and its members, employees, and contractors, against any third-party claim, and the resulting losses, damages, and reasonable legal fees, arising out of Your Content, your use of the Service, or your violation of these Terms or of anyone's rights. We will notify you of any such claim and may participate in its defense with counsel of our choosing.

21. Governing law and disputes

The laws of the state of Oregon govern these Terms, without regard to conflicts of law principles. Before filing a claim, please contact us at support@pictograph.io and give us 30 days to try to resolve it informally. Any action or proceeding arising out of or relating to these Terms or the Service must be brought exclusively in the state courts located in Washington County, Oregon, or the United States District Court for the District of Oregon, and you and Pictograph consent to the jurisdiction and venue of those courts. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or to stop a violation of Section 8. If you are a consumer, this section does not take away any protection you have under the mandatory law of the place where you live.

22. Export controls and sanctions

You must comply with applicable export control and sanctions laws. You may not use the Service if you are located in a country or region subject to comprehensive United States sanctions, or if you are on, or owned or controlled by someone on, a United States restricted-party list, and you may not use the Service for any end use those laws prohibit.

23. Changes to these Terms

We may update these Terms. If a change is material, we will notify you by email or in the app at least 30 days before it takes effect, unless the change is required by law or relates only to a new feature, in which case it may take effect sooner. The "Last updated" date above shows when these Terms last changed. If you keep using the Service after a change takes effect, the updated Terms apply to you. If you do not agree, stop using the Service and cancel any subscription before the change takes effect.

24. General

Entire agreement. These Terms, the Privacy Policy, the plans and pricing table described in Section 4, and any order you place are the entire agreement between you and Pictograph about the Service, subject to Section 1.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of all or substantially all of our assets or equity.
Severability and waiver. If a provision is held unenforceable, it will be enforced to the maximum extent permitted and the rest of these Terms remain in effect. Our failure to enforce a provision is not a waiver.
Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including failures of internet service, cloud providers, or other third parties.
Electronic communications. You agree that we may send notices and other communications to the email address on your account or in the app, and that they satisfy any requirement that communications be in writing. Notices to us must be sent to support@pictograph.io.
No third-party beneficiaries. These Terms create no rights for anyone other than you and Pictograph.
Relationship. You and Pictograph are independent parties. These Terms create no partnership, agency, or employment relationship.

25. Contact

Pictograph LLC, an Oregon limited liability company. Questions about these Terms: support@pictograph.io.